Warranty FAQ
WARRANTY FAQ
You may return your undamaged product and packaging within 45 days of purchase to receive a FULL REFUND for any reason.
Other Warranty
Please kindly note that all our products are produced under strict quality inspection. In addition to 45 days money-back and 12-month worry-free guarantee, if you register on our official website: www.inphic.com , and become our VIP, you will enjoy the 24-month warranty,20% discount code.
FAQ
Q1: How does customer claim the warranty?
Step1: Please offer your order number from INPHIC Official website or Amazon you bought the products.
Step2: Describe the problems, or upload some photos about the problem, send the issues you claim to support@inphic.cn.
Step3: Our support team will reply the issue, offer a solution within 24 hours.
Q2: What isn’t covered by the warranty?
A: The product is over 12 months (over 24 months for Inphic VIPs) and it is damaged by the customers themselves.
Q3: When does the warranty begin to take effect?
A: It begins the day you place your order.
Q4: What is a valid proof of purchase?
A: You can tell us the order number or send us the screenshot of the order through AMZ or service e-mail.
